Nursecall Messaging Service (NMS)
The NMS (Nursecall Messaging Service) is a smart nurse call messaging solution that provides Nurse Call Integration to Smartphone alerts. Our system delivers alerts from nurse call and fire alarm systems to an intelligent app installed on carer’s smartphone devices.
NMS removes the requirement for staff to carry pagers, which helps reduce the response time to resident calls. This in turn provides accountability and improves the quality of effective care delivered.
Clear to read
Messages are delivered to the NMS App which works on any Android phone. The staff members sign in with their individual credentials to start receiving alerts for the area they are working in. The alerts appear on the App in order of priority in a clear to read, understandable format.
Staff can choose ‘I will attend’ to remove the alert from their device and those of their colleagues. If they choose ‘I cannot attend’, it removes the alert from their device but colleagues continue to see the alert. Every message is received, delivered and logged for response times. A powerful reporting tool allows managers to quickly create and deliver reports on staff performance.
NMS is vendor-neutral, meaning it works with pretty much most nurse call systems. This includes Intercall, Courtney Thorne, Medicare, Aidcall, Chubb, SAS, eZone and more. That means there’s no need to upgrade your current nursecall system! Even if you have multiple care homes, each with a different brand of nurse call, it’s the same NMS App and the same end-user experience.
Seamless Integration with Person Centred Software MCM
NMS integrates seamlessly in to MCM (Mobile Care Monitoring) by PCS (Person Centred Software). Resident names, rooms and Risks are importing in to NMS and are displayed on alerts for a more detailed alert for care staff.
Secure Chat, Multi-Language + More
Staff can easily communicate using the built-in chat facility. It’s safe, secure and easy to find staff to engage with. There’s even groups! Messages cannot be deleted by staff and are fully auditable by managers using the cloud dashboard for complete security.
The App also has a great feature – it’s multi-language! Staff can choose their native language if there is a barrier to understanding terminology in English. This makes staff feel inclusive and assists with their English development.
The NMS Nurse Call Integration to Smartphone solution helps staff be more efficient with their time. This results in residents getting their needs met quicker, leading to overall better satisfaction.
Reduce response times
Staff no longer need to rush to a central panel or screen to learn of the location and nature of the alert since it’s available on the NMS App which they carry with them. Staff can quickly see who needs assistance and where they are. In addition, NMS system keeps a track or who accepted and how long it too to accept, attend and resolve the request from residents.
Over WiFi or LTE
The NMS App is installed on your existing smartphones which you use for digital care planning or other apps. However, if you do not have any smartphones, we’ll supply the best in class devices that are purpose built for care. The smartphones use your existing WiFi or 4G LTE, meaning mobile staff can still receive alerts!
Need a WiFi upgrade? We provide only the best WiFi that never lets you down! Or maybe you think you’ve decent WiFi but need a survey or check-up to verify it’s performance? Let us know!
Increase Satisfaction
By providing a faster response time, residents get a better delivery of care which increases satisfaction. Furthermore, staff performance can easily be measured, helping managers identify key members who excel in performance and also members who perhaps need additional training or coaching. In other words, reducing things which can be missed in the busy day routine.
Industry Experts
NMS was developed by industry experts with a proven track record for delivering fit for purpose solutions that just simply work.
NMS delivers exactly what it was says on the tin. It’s reliable, dependable and gives carers the information they need.
A picture paints a thousand words – so how many does a video paint? We’ve got a great little video that pretty much gives you the run down on our services.
Customer Testimonials
Our Chubb Nurse Call system deployed at several sites relied on the use of pagers which were forever failing, breaking, or being lost. It was costing a fortune to keep replacing the pagers and created a real safety worry. We tried another company’s software but it proved unreliable and unsuitable.
However, the Blaucomm NMS really changed the game for us! We are able to extend the lifespan of our system, whilst simultaneously giving us a safe and reliable method of responding to nurse call alerts. It’s been a complete transformation in the way we deliver care with the use of smartphones.
IT Manager,
Warwickshire Care Group
Our Courtney Thorne Economy nurse call system relied on the use of screens and panels, which really distracted staff every time there was an alert. The cost of deploying pagers would have been high and meant giving carers another device to carry. But by deploying NMS, we were able to use our existing smartphones, WiFi and nurse call panels.
It was easy to install and has been completely reliable since day one. Now staff receive the alerts straight to their device and allow them to prioritise alerts without leaving their current task to learn of the location and severity of the alert.
It’s really changed the way we react to nurse call alerts!
Care Home Manager,
Bournemouth Care Home
All of our staff already carry smartphones for digital care planning, so we needed a solution which could utilise these existing devices. NMS really checked all the boxes for us, since it automatically created login accounts from our MCM system. This meant our staff didn’t need to manually create accounts to login to the app, whilst still maintaining individual accountability.
This in turn gave is a real sense of raw accountability and a true second-by-second audit log of what was happening.
Care Home Director,
Kent Care Group