Nursecall Messaging Service (NMS)

The NMS (Nursecall Messaging Service) is a smart nurse call messaging solution that delivers alerts from nurse call and fire alarm systems to an intelligent app. NMS removes the requirement for staff to carry pagers, helps reduce the response time to resident calls, provides accountability and improves the quality of effective care delivered.

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Clear to read

Messages are delivered to the NMS App which works on any Android phone. The staff members sign in with their individual credentials to start receiving alerts for the area they are working in. The alerts appear on the App in order of priority in a clear to read, understandable format.

Staff can choose ‘I will attend’ to remove the alert from their device and those of their colleagues, or choose ‘I cannot attend’ which removes from their device but colleagues continue to see the alert. Every message is received, delivered and logged for response times. A powerful reporting tool allows managers to quickly create and deliver reports on staff performance.

NMS is vendor-neutral, meaning it works with pretty much most nurse call systems, such as Intercall, Courtney Thorne, Medicare, Aidcall, Chubb, SAS, eZone and more. That means there’s no need to upgrade your current nursecall system! Even if you have multiple care homes, each with a different brand of nurse call, it’s the same NMS App and the same end-user experience.

Secure Chat, Multi-Language + More

Staff can easily communicate using the built-in chat facility – it’s safe, secure and easy to find staff to engage with – there’s even groups. It’s pretty much like WhatsApp! Messages cannot be deleted by staff and are fully auditable by managers using the cloud dashboard for complete security.

The App also has a great feature – it’s multi-language! Staff can choose their native language if there is a barrier to understanding terminology in English. This makes staff feel inclusive and assists with their English development.

There’s a boat load more of innovative features now and coming shortly!

Reduce response times

Staff no longer need to rush to a central panel or screen to learn of the location and nature of the alert – it’s available on the NMS App which they carry with them.Staff can quickly see who needs assistance and where they are. Once accepted, the NMS system keeps a track or who accepted and how long it too to accept, attend and resolve the request from residents.

Increase Satisfaction

By providing a faster response time, residents get a better delivery of care which increases satisfaction. Staff performance can easily be measured, helping managers identify key members who excel in performance and also members who perhaps need additional training or coaching – things which can be missed in the busy day routine.

A picture paints a thousand words – so how many does a video paint? We’ve got a great little video that pretty much gives you the run down on our services.

Customer Testimonials

BlaucommDavid Smith